Refund policy

RETURNS
We offer store credit for change-of-mind returns within 14 days of delivery. To request one, email hello@softrelicstudio.com within the aforementioned window with your name, order number, and reason for return.

Items must be unworn, in their original condition, and returned with original packaging. Customers are responsible for return shipping costs. Store credit is issued once the returned item is received and inspected, and is redeemable toward any future purchase within 6 months.

We reserve the right to deny any request for return or store credit if these conditions aren't met.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
In the event you receive an item that you believe is damaged, defective, or incorrect, please email hello@softrelicstudio.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.

Approved claims will be resolved by full refund or replacement, at our discretion.

We reserve the right to deny any request for return, exchange, or repair.